Public business conditions valid for all orders and cooperation

Concluded between RAIS Group (hereinafter the contractor) and customers and purchasers (hereinafter the customer)

1. The contractor’s price offer, which the customer confirms in accordance with the public
by the contractor’s terms and conditions (hereinafter referred to as “T&C”), is binding
the basis for the production of products and the provision of services.

2. The term “work” includes all materials and/or provided services in scope and quality
specified in the quotation (also referred to as the “work” or “subject of the contract”).
Nothing that is not expressly stated in the quotation is part of the work or
subject of the contract.

3. The contractor undertakes the work in accordance with the price offer and the agreed
terms in this contract.

4. The contractor has the right to proceed with the execution of the work independently and they are not bound
by the customer’s instructions, unless otherwise agreed in writing between the contracting parties
parties.

5. When implementing the work, the contractor undertakes to comply with generally binding regulations,
technical standards, the agreed conditions of this contract and declarations of public law
authorities and authorized organizations.

6. Completion of the work is considered proper at the moment, the contractor
the customer and at the same time invites him to take over the protocol within the specified period.
If no other agreement is concluded, the work is handed over on the date set by the contractor.
Acceptance of the work is confirmed by signing the delivery of the goods by the customer
and contractors.

7. In case of futile expiration of the deadline for taking over the work and/or without reason
unsigned protocol on handing over and taking over the object of the work, as well as in the case of the client’s non-participation in handing over the work on the date specified by the contractor It is considered to be automatically submitted.

8. The contractor is not in arrears with the fulfillment of the obligation if the customer has not provided him with
necessary cooperation.

Technological conditions and product deliveries

1. All aspects, except those specifically mentioned in meetings with customers
listed in the header of the approved final quotation, such as window colors, colors
aluminum, the color of window sills, etc., are the responsibility of the contractor. That includes:

a. The technology of making the work,
b. Technical requirements associated with the production of windows and doors,
c. Types of materials, work procedure, technological process,
d. Glazing system (interior or exterior),
e. Surface treatment,
f. Composition of aluminum parts,
Mr. Using the type of fitting,
h. The method of connecting individual profiles and parts of the work and the like.

2. The assembly technology and assembly procedure is determined by the contractor separately according to
agreement and valid STN standard.

3. In addition to the options for customizing the work listed in the price offer, the contractor has
the law:
a. Determine and change the brand, manufacturer and type of glazing and glass composition,
b. Determine and change technical details according to statics and specific situation,
c. Use mechanical and other joints or corners for atypical, oversized ones
or hard-to-find products,
d. Determine the glazing system from the interior or exterior with regard to
technical solutions, logistics and other factors according to the site inspection and
discretion of the contractor.

4. After the approval of the binding order (final price offer according to the focus) they are not
possible no changes to this order. However, if the contractor and the customer
have agreed on a change, the cost of this will be covered by the customer.

5. If the changes were made after the approved final price offer, the contractor has the right to determine
new delivery date, and the delay may be longer than the delay time caused
changes during the production process.

6. The contractor is not in default in fulfilling the obligation if the customer does not provide
necessary and fair cohesion.

7. Adherence to the performance deadline from:
a. Suitability of the weather, if the weather is unsuitable, the date is postponed by the given number of days.
b. Timely payment of the deposit by the customer. During payment delay
advances, the contractor is not in arrears with the fulfilled obligation of the work v
the agreed date.

8. The customer undertakes to prepare the place of execution of the work so that the contractor can
make the final focus of the construction preparation 12 weeks before the pre-specified deadline. If the customer does not fulfill this obligation, the contractor has the right to determine a new time after the site inspection.

9. After carrying out the construction readiness focus based on the actual state of the site
execution of the work, the contractor will prepare an updated price offer, which
reflects the resulting (actual) realization of the work. The customer undertakes in writing
approve this quotation without undue delay.

10. In the event that it is not possible for the contractor to finalize and/or
the last price offer will not be approved for reasons on the part of the customer,
the contractor is not bound by the date of execution (delivery) of the work. In that case it has
the contractor can specify a new data.

11. If the contractor detects an obstacle (objective, subjective) during the execution of the work, which
prevents the proper and timely execution of the work within the agreed period, is mandatory
notify the customer and can set a new date for the work.
The grace period may not correspond to the original deadline.

12. Adherence to the fulfillment date from the proper and timely cooperation of the customer
agreed in the contract. The customer undertakes to provide the necessary cooperation for
fulfillment of the subject of the contract. If the customer does not cooperate within 5 working days
days, the contractor can set a new delivery date.

13. The contractor undertakes to carry out the work properly – supply, carry out assembly, installation
to the designated location (assembly location) and hand over the complete work.

14. On the delivery of the work to the contractor and its acceptance by the customer, a handover
a protocol to be signed by both contracting parties.

15. If the subject of the work or part of it cannot be mounted within the set deadline
assembly for reasons on the part of the customer or at his request, additional
the costs of transport and assembly will be invoiced to the customer according to the current one
contractor’s price list. The date of installation is determined by the contractor.

16. If the customer refuses to sign the acceptance protocol without giving a reason or
does not show up for handing over and taking over the work, I consider the day of handing over the work as the day,
when the contractor refused to sign the acceptance report or date without giving a reason,
when the work was to be submitted.

17. The contractor is obliged to hand over to the customer instructions for use and setting
forging mechanism.

18. In the event of the customer’s delay in payment of the advance – advance payment of the price
works, the contractor is not in arrears with the completion and delivery of the work. The contractor is
authorized to finish the work and hand it over to the customer even after the delivery date
specified in the contract. The new termination date will be announced in writing
to the customer.

19. If the customer performs modifications, changes or terrain changes in the vicinity of the building not announced in
sufficiently in advance, the contractor (the company RAIS Group) is entitled to increase prices from
because of these complications.

20. The customer bears the risk of damage to property until the assembly of the work begins
place of assembly. Except for damage caused by the contractor, risk of damage
the customer is responsible for the items from the date of completion of the installation of the work at the installation site.
The work remains the property of the contractor until full payment of the agreed price.

21. The customer is obliged to complete the products (the last day of assembly in
if the assembly takes more than one day) and notify all deficiencies by
download protocol. Defects that could be detected by inspection after assembly will not be accepted as complaints (e.g. scratches, overprints, color deviations). The customer is also obliged to request assembly errors or deficiencies within 30 days and to report them within the specified period.

22. The contractor is not bound by the customer’s instructions when determining the method of construction and
assembly of the work.

23. The customer will ensure the readiness of the objects for the implementation of the subject of the contract v
by the date required by the contractor, includes releasing and making available
premises, ensuring safe working conditions, and will provide connection fees
places for electricity according to STN standards. The customer can perform an inspection
works and the contractor is obliged to provide his request for an explanation during
execution of the work.

24. The customer who does not have an authorized person with construction or technical
education, during targeting, assembly or during the whole process
works, realization or handover of the work, confirms with his signature or
confirming that all instructions and details given in the communication and the final price
my offer is fully understandable to him. The contractor is not responsible for irregularities,
misunderstandings or other problems related to sufficient knowledge
the customer. The customer is obliged to arrange for a competent person if he is not present
confident in his ability to properly understand the provided materials.

25. The customer bears full responsibility for constructions, including parts directly
associated with windows, such as lintels and upper blanket.

26. The price includes one free orientation with travel to the place of implementation.
Each additional focus is charged at 0.7 EUR/km and 27 EUR for each hour started
focus.

27. It is considered a final agreed agreement and readiness for the production process only
if all required information is provided no later than 10 weeks from
delivery date, and if the finalized price offer is agreed in writing. Company
RAIS is not at fault if the customer does not provide the necessary cooperation and
information about the start of the production process. The new date is determined by the company
RAIS Group.

28. Any change after the approval of the binding order applies to EUR 170 plus
charges additional costs. The company RAIS Group requires the right to determine a new one
dose and is not responsible for the delay of the change.

29. The delivery date, agreed upon when paying the first advance payment, is only valid if
will provide all the necessary information at the agreed time.
In general, it is necessary to have at least 10 completed or focused orders
weeks before the agreed date. In case of delay of the preparatory
activities on the part of the customer, RAIS Group needs to determine a new one
data. The new deadline may not be the same as the customer’s delay period.

30. All changes and information about the ban must be delivered in writing or e-
by email.

31. Complaints must be made in writing or by e-mail to
reklamacie@raisgroup.eu

32. The interior and exterior of the building, especially around construction openings, must be
suitable for handling windows and their assembly.

33. In the case of multiple works, the documents of the actual execution will be for the listed items,
as well as a list of additional works prepared by the contractor. After checking these documents, the customer undertakes to pay the contractor for these works on the basis of an additional invoice. The check of the documents should be carried out one day after the date of submission of the documents by the contractor. If the customer does not carry out the inspection within the specified period, these documents (additional work) are considered approved and without reservations by the customer. Each additional work will increase the price of the work.

34. The customer declares that he has secured financial resources to pay the price of the work v
in full.

35. The customer undertakes to prepare the place of execution of the work so that the contractor can
carry out the final focus on construction readiness (plasters, linings, floors,
ceilings, etc.) within 12 weeks before the preliminary fixed date
deadline. It is mandatory for hard-to-reach places that need to be secured
ensure access (ladder, scaffolding, etc.).

36. In the event that the contractor will not be able to finalize or
the last quotation will not be approved for reasons on the part of the customer, no
the contractor is bound by the date of execution (delivery) of the work. The contractor has in such
in this case, the possibility to specify a new data.

Advertising and warranty conditions

1. The contractor undertakes to provide a 5-year guarantee for the provision of windows and doors, incl
of aluminum profiles, glass, fittings and aluminum fairing, including color fastness and
Similarly. a 2-year warranty is provided on window accessories such as
interior and exterior windowsills, insect nets, blinds and other components.

2. The warranty period starts from the date of written acceptance of the work by the customer.

3. Defects that do not affect other functions of the work are not considered
significant defects. Minor defects and incompleteness detected during handover and acceptance of the work
they are also not considered defects of the work and do not affect the deadline for the completion of the work.
The customer and the contractor rather a list of minor defects and incompleteness until acceptance
protocol when handing over and taking over the work, while the contractor undertakes to remove them.
These minor defects are not an obstacle for the customer to hand over and take over the work
undertakes to pay the price for the work or her payment after removing all small change
defects.

4. The customer is obliged to notify the contractor of defects in the work without compensation
delay after their detection. The contractor undertakes to remove these defects
after their defect, then without compensatory delay of the written notification of the customer.

5. The contractor is not responsible for defects in the work caused by unprofessional setting of the work
or improper handling of the part. Unprofessional setting of the work or
improper handling of the part is defined as setting up and handling v
contrary to the instructions for use provided by the customer.

6. The customer loses the warranty on windows and accessories in case of detection
maximum moisture content and content. Excessive
the moisture content is assessed by the contractor’s technician or surface worker
adjustments, and in the event that this condition is detected, it will inform about the result
the customer through the protocol. It is considered excessive moisture content
permanent exposure to humidity above 60 percent.

7. The contracting parties have agreed that defects will be removed within 30 days of delivery
claims, as far as possible by suppliers of suppliers. If it is not
possible within this period, the contractor must determine the nearest possible date. The customer
noting that he informed him about the most common problems of window manufacturers and
supplements, there is excessive moisture content on the condition, and that this condition can
cause condensation of water vapor on the glasses, which is not a defect of the glass and is not a reason for
complaint.

8. Window adjustment, fitting lubrication and maintenance are not subject to complaints:
The contractor announces that setting the windows, greasing the fittings and their subsequent maintenance
they are not registered as part of advertisements.

9. Protective tape (foil) on the frame and wing parts of windows and doors: The customer is
obliged to remove the protective tape (foil) on the frame and cross part of the windows by 3
weeks from the submission of the work. This obligation ensures the aesthetic appearance of the windows and is
important for their proper functioning.

10. The price of the products includes the first setting of the windows after installation: Basic setting
windows after assembly is part of the product price.

11. Additional interventions by the customer: In case of additional interventions
interventions on the object of the work by the customer, the customer loses the right to
warranty application.

12. Complaint (defect notification): Complaints must be submitted in writing, esp
electronically to e-mail: reklamacie@raisgroup.eu or by registered mail
by shipment. The complaint must include a description of the defects, a description of the manifestation of the defects and
possibly photos or video that document the occurrence of defects.

13. Time to remove complaints: The contractor undertakes to remove authorized ones
complaints (defects in the work) within 30 days from the delivery of the complaint after execution
personal inspection of the claimed work. If this is not possible from a data point of view
suppliers, contractors can withdraw the right this period.

14. Liability for defects in the work: The contractor is only responsible for those defects in the work that have arisen
his activity in fulfilling the obligations from this contract. The contractor is not responsible for defects
by unprofessional intervention or unprofessional use by the party
the customer or for circumstances that exclude the responsibility of the contractor.

15. Thermal Shock Glass Cracking: Thermal shocks that can cause glass to crack,
are defined. The customer is informed that these phenomena are not considered defects
and are not the subject of a complaint.

16. Magnetic sensors: The functionality of magnetic sensors must be tested before
connecting them and before plastering the wires. Damage to conductors by workers on
construction or their poor connection is not the subject of advertising.

17. Non-visible parts of windows and doors: Visual quality of non-visible parts of windows and doors
they may not be the same as the view parts, but these parts are full-sized
surface treated in terms of their maintenance. There are no defects in these parts
the subject of the advertisement.

These provisions regulate the procedure for complaints in detail and exclude the responsibility of the contractor for some specific situations.